RETURNS POLICY

K-Plumbing Online Store – Returns Policy

1. Return Eligibility:

• K-Plumbing accepts returns within 7 days of purchase for unused items, in their original packaging, and saleable condition.
• Returns are valid for products purchased directly from the K-Plumbing online store. Products bought from other retailers must be returned to the respective seller.

2. Exclusions from Returns:

• Certain items may not be eligible for return, including used products, customized or special-order items, and products without original packaging or tags.

3. Return Procedure:

• To initiate a return, customers must contact K-Plumbing’s customer service team within the 7-day window from the date of purchase.
• A return authorization number (RA number) will be provided, which should be marked on the return package.

4. Packaging and Shipping for Returns:

• Products being returned must be securely packaged to prevent damage during transit.
• Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on K-Plumbing’s part.

5. Inspection and Refunds:

• Upon receipt of the returned item(s), K-Plumbing will inspect the products to ensure they meet the return eligibility criteria.
• If the returned items comply with the policy, a refund will be processed using the original payment method within 14 business days.

6. Defective or Damaged Items:

• In case of defective or damaged items received, customers should immediately notify K-Plumbing and provide relevant details along with supporting images.
• K-Plumbing will either replace the item(s) or issue a refund, depending on the circumstances.

7. Customer Service Contact:

• For all inquiries or assistance related to returns, customers can contact K-Plumbing’s customer service team at info@k-plumbing.co.za

8. Legal Rights:

• This returns policy does not affect the statutory rights of customers under South African consumer protection laws.